The Wooden Quaich Terms and Conditions, and ordering information:
Dispatch & Postage- We aim to have your Quaich with you as soon as possible after your order and will keep you informed of the estimated dispatch date.
Each quaich is made to order and normal lead time is 6 to 7 days from ordering to dispatch depending on the availability of suitable timber. We will email you soon after your order to give you an estimate of the dispatch time.
Quaichs are usually posted 1st class Royal Mail, which should generally take a couple of days. Outwith the UK, postage times are a bit longer - again Royal Mail, Small Packet postage is generally used (sorry, but we can't do anything about postage times after dispatch). However, if you would like special guaranteed delivery, then please contact us to organise the additional payment. The Silver lugged Quaichs are automatically sent by recorded delivery (UK only).
Postage costs are £3.50 up to £75 and £5.00 thereafter.
If you are ordering from outwith the EU, please get in touch regarding postage.
Cancelling your purchase : If you are unhappy with your purchase, and it is not faulty or mis-described, then please simply let us know by email, or in writing. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. You can cancel your contract at any time up to 7 working days from the day after the day of delivery. If you cancel, you must return the goods to us at your own expense, and you must ensure that the goods are packaged adequately to protect against damage. If you do not return the goods, then we will arrange to have the goods collected, and sorry - but we will charge you for this. If the goods are returned damaged, and this is a result of poor packaging, then, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights.
Payment - Paying for your Quaich is handled securely by Paypal, where you can use your Paypal account, or pay by most debit and credit cards. We also accept payment by phone. Phone orders are processed through Paypal Merchant Pro Virtual Terminal. We do not store credit or debit card details nor do we share customer details with any 3rd parties.
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PERSONAL DETAILS: Any information, electronic or otherwise, will only be used to send details about our products and services. If you don't wish to receive any information, please email us.